Cancellation and Refund

Last Updated: August 23, 2025

At The NY Cookie Store, we strive to ensure a delightful experience with every cookie you order. Since our products are made fresh and perishable, we follow a transparent cancellation and refund policy aligned with Indian consumer standards.

Order Cancellation

  • Once an order is placed and confirmed, cancellation is not permitted, as we begin preparing your cookies fresh for delivery immediately.

  • Please double-check your order details (items, address, contact number) before making payment.

Note: If you made an accidental order and wish to cancel it, please contact us within 15 minutes of placing the order. Cancellations will be considered only if the order has not yet gone into preparation.
 

Refund Eligibility

Refunds are applicable only in the following circumstances:

  • Wrong item delivered (e.g., different quantity or product)

Note: To be eligible for a refund, you must raise a request within 24 hours of receiving your order.

How to Request a Refund

To request a refund, please email us at info@thenycookie.com, and include the following:

  • Order ID

  • Full name

  • Reason for refund

  • Photos (in case of damaged/spoiled item)

Once verified, we will notify you of the approval or rejection of your refund request.

Refund Method & Timeline

  • If approved, the refund will be processed to your original payment method (e.g., Razorpay, UPI, card).

  • Refunds are typically processed within 5–7 business days, depending on your bank/payment provider.

No Refunds in These Cases

We do not issue refunds in the following scenarios:

  • Change of mind after placing the order

  • Dislike of taste or texture (taste preferences are subjective)

  • Incorrect address or phone number provided by customer

  • Delay in delivery due to circumstances beyond our control (e.g., rain, traffic, festivals)

Contact Us

For any queries or refund-related concerns, contact:

Email: info@thenycookie.com
Phone: +91 88005 76315
Address: D-51 2nd floor, Shaheen Bagh, Abul Fazal Enclave Part-2 South East Delhi, Delhi, India, 110025